Rent and Money
Ways of paying your rent
Click on a payment method below to find out more about it.
Direct Debit
Direct Debits are simple, convenient and safe, Direct Debit is an automated payment method that is preferred by over half of all UK bill payers. Direct Debits also come with a guarentee that you will be notified in any changes to any amounts taken prior to this happening. If you would like to find out more about Direct Debits, you can visit www.thesmartwaytopay.co.uk.
To set up a direct debit you can contact our customer services team on 0303 303 0003 or email them at enq@broadlandgroup.org.
Online
You can pay online though AllPay at any time of the day. You will need an All Pay Payment card which you can request from us at enq@broadlandgroup.org or calling 0303 303 0003.
If this is your first time paying through AllPay, registration and account set up does take a few minutes, but you only need to do it once. After that, all you will need to pay your rent online are:
- Your AllPay swipe card
- Your debit card
Mobile Apps
You can pay via mobile app created by AllPay for Iphone and Android phones at any time of the day. You will need an All Pay Payment card which you can request from us at enq@broadlandgroup.org or calling 0303 303 0003.
You can download the allpay App directly from the Apple App Store for iPhones or Google Play for Android Phones. If your phone has a QR reader, you can scan the appropriate QR code below.
If this is your first time paying through AllPay, registration and account set up does take a few minutes, but you only need to do it once. After that, all you will need to pay your rent online are:
- Your AllPay swipe card
- Your debit card
At your local post office
You can pay at your local post office via the AllPay system. You will need to request an All Pay Payment card which you can request from us at enq@broadlandgroup.org or calling 0303 303 0003.
You can pay using Cash, Cheque, Debit/Credit Card. To find your nearest post office, please use their Branch Finder Tool.
At a Paypoint Store
You can pay at your local Paypoint Store via the AllPay system. You will need to request an All Pay Payment card which you can request from us at enq@broadlandgroup.org or calling 0303 303 0003.
You can pay in any Paypoint Store with Cash, Cheque, Debit/Credit Card. To find your nearest Paypoint Store, please use their Store Finder Tool.
At a Broadland Housing Office
You can pay at any Broadland Housing Office. You can pay with Cheque, Debit Card or Credit Card. To locate a Broadland Housing Office, please visit the Contact Us page.
You can pay at our offices with Cheque and Debit/Credit Card. Please note that we're unable to take cash payments at our offices.
Rent Statements
You can view your rent statements through our Tenant Portal, Tenants Online. If you have any difficulties using TenantsOnline, please call our customer services team on 0303 303 0003, alternatively email them on enq@broadlandgroup.org.
If you have trouble understanding your rent statement, you can view our 'Your Rent Statement Explained' page, alternatively you can speak with our customer services team on 0303 303 0003 or email them on enq@broadlandgroup.org
Avoiding getting into debt
Rent collection is crucial. To maintain our services, we must collect the rent due to us. However, we do appreciate that people have financial problems from time to time, and our staff are trained to offer a supportive, helpful service. Checks on rent are carried out on a continual basis. Legal action will normally be taken when an account is over eight weeks in arrears. If you cannot pay your rent for whatever reason, please contact your Income Recovery Officer immediately. To find out who your Income Recovery Officer is view Your Neighbourhood Team.
If you are having any issuses with debt or claiming benefits we can assist you. If you need help or assistance, either speak with your Income Recovery Officer or call Customer Services on 0303 303 0003 or email them at enq@broadlandgroup.org. For more information on how we can help, please visit our Tenant Support page.
You can also find out if you're not receiving all the benefits you're entitled to. Visit www.turn2us.entitledto.co.uk to see if you're eligible for additonal benefits.
What happens if I get behind in my rent?
- Stage 1 - Letter requesting payment
- Stage 2 - Notice seeking possession
- Stage 3 - Legal Action
- Stage 4 - Eviction
Stage 1 - Letter requesting payment
The first stage will be a letter requesting payment of your arrears. Arrangements can be made to pay in installments. If there is no response, a Notice Seeking Possession will be sent to you.
Stage 2 - Notice seeking possession
This is a legal document. It is the first stage in the legal process which could result in you losing your home. Do not ignore it. The Notice Seeking Possession means that we give you notice that we intend to take legal action. It is vital that you reach an agreement to repay your debt before we take further action. The Notice Seeking Possession remains in force for 12 months. This means that if you reach an agreement to pay by installments, we can take action if you break that agreement.
Stage 3 - Legal Action
If your debt continues to grow without further communication with us, we will have no option but to take legal action. This might be:
- By a claim in the Small Claims Court for the debt
- By an application for a Possession Order to take back your home
If we are applying for legal action we will contact you and you will receive information from the court. It is important that you attend court to put your point of view across. You will also have to pay the legal costs of the case.
At any time you can contact us to make an agreement to pay. Usually at court the judge will grant us possession of your home, but will not allow us to take further action as long as you pay an agreed amount per week. You must pay these installments or you will lose your home.
Stage 4 - Eviction
The final stage in the legal process occurs if you do not keep up payments under a court order. We will ask for the Possession Order to be enforced and the court will write to you and let you know when you have to leave your property.
We may be willing to negotiate any agreements to prevent eviction, but at this stage you will have to pay a lump sum if your debt has significantly increased. You will have to apply to the court to suspend the eviction and the judge will expect you to have good reasons for breaking the court order if he is willing to allow you to stay.
Should the eviction go ahead then you may find that you cannot get accommodation from other landlords because you have been evicted for not paying your rent.
You should then contact your local council's Homelessness Section who might be able to help you with temporary accommodation.
At Broadland Housing Association, it is our policy to keep people in their homes - but unless you contact us for advice and keep to any negotiated agreements, you will lose your home. If you are having trouble paying your rent, contact us IMMEDIATELY on 0303 303 0003. We will do everything we can to help you.
