No-one can know a community as well as the people who actually live there, so when it comes to tackling local issues and building a friendly and vibrant community few are better placed to make things happen than local residents themselves – you!

We have made a commitment to making sure that your voice is heard and that you get the opportunity to be involved in the way we provide your services.

We are keen to support and encourage tenants and residents (individually and as a group) to get involved to influence decisions about your home. We want to make sure we’re providing services that meet your needs and aspirations and that they are delivered to a standard you expect.

It is about giving you a real say in your housing service and shaping the decisions that affect you, your home and your community.

You may want to get involved because you want to improve a service you receive, create a better sense of community where you live and influence decisions made by us. Broadland is keen to encourage all of its tenants and residents to get involved.
What you think does matter!

We know that tenant involvement is vital to delivering a better service

We recognise that everyone has different priorities and views and that some will have more time than others. This is why we have a range of ways in which you can get involved.

As an individual tenant you can be involved through:

Joining the VISION club
[This is a group of interested tenants who are happy to give their views on the services that Broadland Housing provide. It means we will occasionally send you a survey to complete or invite you to a one off focus group to discuss a particular aspect of what we do. This was set up so you can participate in a number of different ways to suit your lifestyle – you have the choice]

Joining the Readers panel
[you would be asked to read and comment on literature that we provide so it can be ‘tenant approved’]

Write an article or contribute to the newsletter or join the Editorial Panel.
Come and be part of the Editorial Panel or send us a story to be included.

Give us a suggestion or comment at any time.
You can do this by asking for further information, suggesting improvements, letting us know when you have received a service below your standard or praise us when we get it right. You can do this by visiting our offices, meeting us when we are out in the Vision bus, phoning, emailing or through the website.

It is a volunteer who acts as an informal contact point for the tenants that live in the street/road or close where they live. They find out what issue tenants or residents in the street are facing and report any issues and or problems or general trends that they are made aware of. We also ask that a street voice walks round their area with us every year where we can identify improvements.

If you want to get involved with your neighbours:

You can set up a tenants or residents association or community group
Work with others to make a difference to where you live.

We will support you to get involved by:

• Helping arrange meeting room space
• Provide administrative support including photocopying
• Help with transport, carers and childcare costs so you can go to meetings
• Provide skills training
• Access information to help you

If you would like to find out more please contact a member of the Resident Participation Team, Sarah Cook (Manager) and Bob Patel (Assistant), on 01603 750236/295.