Broadland housing group would like to introduce you to the new social housing regulators, tenant services authority
The Tenants Services Authority (TSA) was launched on the 1 December 2008 and is the new regulator for social housing.
The role of the regulator is to ensure that housing organisations provide quality services, are well run and financially viable. They believe housing matters, and that access to good quality housing improves lives. Their goal is to raise the standard of services for tenants.
The TSA website has a 'Find and Compare Landlords' function on their website which allows you to enter your postcode and find social housing landlords in your area. You can also compare the average rent level of housing associations locally and tenant satification overall and with involvement opportunities and repairs.
The TSA aim to ensure that you have a say in the way that your homes are managed by Broadland and the services you receive. They have launched the The National Conversation, consulting with tenants to listen and understand what issues matter most to you, which in turn will help create a framework of standards for landlords.
We at Broadland Housing Group are committed to this and are continually looking to improve the opportunities you have to be involved.
So let’s get involved, have your say in the largest ever consultation exercise
The Tenant Services Authority (TSA) published three consultation documents earlier this summer to seek views on how they should regulate affordable housing providers. There was a general document called “Building a new regulatory framework” and two supplementary papers focusing on viability and governance. These documents can be found on a web site set up by the TSA called http://www.nationalconversation.co.uk/
A copy of Broadland Housing Association’s response to the 47 questions asked within these three documents is available on the link below.
In preparing this response to the three discussion documents prepared by the Tenant Services Authority, the Association undertook a series of four tenant focus groups in Lowestoft, Norwich, Dereham and Kings Lynn. We also undertook a board members’ focus meeting, which not only considered the documents, but also the feedback from the tenant focus groups. In addition we consulted a large number of senior managers within the organisation.
There was obviously a range of opinions generated within the discussions held and this highlights the challenges faced by the TSA in formulating a series of standards.
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