| Tenant Support
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One of our principle values is that we are tenant focused. As a result we take our responsibilities to our tenants very seriously and work hard to ensure that tenancies are sustained, especially by those who find managing alone to be difficult.
The Association has three members of staff who work closely with tenants experiencing difficulties. Often their work involves assisting with debt issues; money advice; making applications for grants and liaising with other agencies to ensure individuals and families receive the best possible support and advice.
Who is Eligible?
- Any one who holds a Broadland Housing Tenancy.
What practical support and advice can we offer?
- Understanding your tenancy agreement and responsibilities
Help with claiming housing benefit, community care grants and social fund loans and other grant applications.
- Making rent payments, setting into your home and budgeting.
- Repairs - your responsibilities and the housing associations obligations
- Advice on options and payments for things you need eg gas, electricty and water
- Working together with agencies to find training, employment and other new opportunities.
What does the tenancy support worker do?
- Informs you of services run by other organisations in the area
- Supports through listening, talking and encouragement
- Helps you get in touch with specialist services that may be able to assist you.
- Provide advice and guidance with benefit queries, and / or tenancy difficulties.
- Offers home visits and telephone support
- Supports you in speaking up for yourself when necessary
- Liases with other organisations helping you with the services that you need and want.
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