Your thoughts and ideas on how we can improve our service to you are valuable to us. We appreciate both positive and constructive feedback and would love to hear from you.
Any feedback received is fed back to the relevant person or team and we will always look to see if can improve a service as a result of what you have told us. Should any ways of working change, we will publish what we have done differently on our website, in our Door to Door magazine and other publications.
Here are some comments we have received recently from our customers on our service;
‘The good news is that over the last few weeks the Maintenance teams have made an excellent job of taking care of our grounds and gardens, you have two really hardworking teams, a team of young lads who have now been moved to different location but are so enthusiastic about gardening and help dig over all the gardens, weeded, trimmed the edges, cut the grass and took all the rubbish away, trimmed the shrubs and have been wonderful and the new team which came on site yesterday and worked really hard too weeding, trimming, cutting and helping to trim the gardens of the residents who are too old to do it, I think you have finally got the balance right and we would be very sad to lose such lovely workers who are also very friendly and helpful. I did tell Mr Kerr to pass the praise onto them as they deserve to be told what a great job they have done and also for him for his organisation of them as well.’
“Katherine Frost, Rent Officer and Angela Sellers, Customer Service Advisor are an asset to your company. Good interpersonal skills and very helpful at all times” – rec from a customer at The Towers
“A big thank you for the help with my plumbing repair; I recognise how much effort was made and it showed how much you care” – rec from Coxes Close
“The help I have received from your Customer Services team was First Class and one to be proud of” – rec from Nelson Drive
“To all the staff and workers at BHA; I am so blessed for having BHA as my landlord, for many years you have been very good to me and made my stay in my home wonderful, I thank you”
“A very efficient service for which I am most grateful”
“I have two words, absolutely excellent”
“Thanks to everyone involved for making this a very special place to live”
“Thank you BHA for giving me a beautiful home to live in”
“Excellent service, faultless”
“Most helpful and polite concerning my repair, very pleased with such an efficient and quick service”
“The contractor who came was very polite and explained everything he was doing. I would recommend to anyone, very pleased”
“Angela who took my repair enquiry was brilliant”
Received from Tenants Conference 2009
“The childcare was excellent and my daughter enjoyed herself thoroughly”
“All the staff were pleasant, helpful, efficient and a joy to speak to, confirming the manner in which those I have spoken to on the telephone conduct themselves”
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to email Kate Fielder, your Customer Service Manager, with your feedback or call 0303 303 0003
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