It is a volunteer who acts as an informal contact point for the tenants/residents that lives in the street/road or close where they live. They find out what issue tenants or residents in the street are facing and report any issues and or problems or general trends that they are made aware of.

It is for tenants who live in an area where there is no tenants and residents association and can act as a representative.

An interest in the area you live in and in improving it.
An ability to talk to your neighbours.
Be happy to discuss the housing service received from us and the area they live in.

Walkabout with us once a year
We ask that you accompany an officer of the association on an estate walkabout in order to identify problems and to discuss appropriate improvements once a year.

Report repairs required to the communal areas.
Be a voice and support opportunities to get involved
Let us know what is working and what isn’t in your neighbourhood.
To occasionally give up a little free time.

They are not employees of the association and do not report other individual repairs. Neighbours must continue to report repairs and other problems affecting them through the normal methods.
They are not qualified to deal with any complaints about staff, services or disputes between neighbours. Again the normal procedures need to be followed by the individual(s) concerned.

What will the association supply you with?
You will receive pre-paid envelopes to report comments, suggestions and complaints.

The association will cover any reasonable expenses incurred to carry out the role. As example these could be telephone calls relating to your role or any travel costs for visits.

Please telephone either Sarah Cook, Resident Participation Manager on 01603 750236 or Adam Clark, Resident Participation Assistant on 01603 750295 alternatively you can speak to your Neighbourhood Officer or the Customer Services Team.