Broadland Housing

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Repairs

As a Broadland Housing Association resident, you can expect a prompt, efficient service when repairs are needed in your home. Your Tenancy Agreement gives full details about our obligations for home repairs.

Report a repair

When you call us, give us the following details:

Your name, address and telephone number
Details of the problem
How and when we can gain access to your home to carry out the work
Report a repair on 0845 331 2323

You can expect an emergency job to be completed within 24 hours, an urgent job within 7 days, and a routine job within 28 days. To email us your repair This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Download our leaflet

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Out of hours Emergency line

	Our emergency out of hours repairs facilities are controlled by the Invicta team. If you need an emergency repair out of normal office hours, simply telephone Invicta on 01732 781 974. Tell the message centre: You are a Broadland HA tenant Your name and address Details of the emergency *Please note that calls to our emergency service are recorded.

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Repair Priorities & FAQ's

	• EMERGENCY Break-in or breach of security to property / Tenant locked out of property / No electrics – total power failure / Structural damage to property / Burst pipe/flooding / Faulty fire system / Faulty emergency lighting system / No heating and/or hot water / WC facilities / Partial loss of electrics / No shower/bathing facilities / Blocked drains / Faulty smoke detector / Faulty door locks/door entry system / Insecure windows / Temporary boarding up / Water leaks / Roof leaks • URGENT Replacement of heating appliances / Replacement of hot water appliances / Replacement of heating/hot water controls / Slight leakage of water / Change of tenancies / Repair/replacement of dripping taps / Adjustment of TV aerial / Blockage to communal kitchen waste • ROUTINE Ease internal doors / Replace worn ironmongery / Repairs to floor boarding/screeds / Repairs to external joinery / Repairs to external brickwork / Repairs to internal wall tiling / Repairs to cracked glazing Click here to download our FAQ's document

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Adaptations

click here to download a pdf	If you are registered disabled or have difficulty getting around your home, we might be able to provide some adaptations, such as grab/hand rails and ramps. Sometimes social services will meet these costs. We set aside an amount of money each year for our residents with disabilities. Please ring 0845 331 2323 for more information.

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Contractors Identification

	Any contractor sent to your home by us will be carrying identification. For your own safety and security, please do not let anyone into your home without seeing their identification first. If you are unsure whether or not BHA is responsible for a repair, please call us on 0845 331 2323.

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Resident Responsibilities

	If you are an BHA resident, your Tenancy Agreement gives full details about our obligations for home repairs, and also lists items within your home for which you are responsible. If you are unsure whether or not BHA is responsible for a repair, please call us on 0845 331 2323 or down load the Tenant's Repair Responsibilities listed at the back of this leaflet.

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